FAQs

Browse our Gold Jewellery, Diamond Jewellery, Diamond Watches, or Silver Jewellery collections, select your item and size (if applicable), add it to your cart, and proceed to checkout. You'll receive an order confirmation email once your payment is successful.

We accept major credit/debit cards and other secure online payment options available at checkout. All transactions are encrypted and processed through a secure payment gateway.

Yes. Our checkout uses 100% secure, encrypted payment processing, so your card and personal details are protected at every step.

Orders can usually be modified or cancelled only within a short window after placing them, before they're processed for shipping. Please contact our customer support team as soon as possible if you need to make a change.

Please check the payment options shown at checkout, as COD availability may depend on your location and order value.

We offer fast delivery, with free/standard shipping on all orders over $75.00. Orders below this amount may be subject to a shipping fee, shown at checkout.

Delivery timelines vary by location and product availability. You'll receive tracking details by email/SMS once your order has shipped so you can follow its progress.

Please check our Shipping & Returns page for the list of countries we currently deliver to, or contact our support team to confirm delivery to your location.

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your package's status until it arrives.

Yes, all jewellery orders are packaged securely and shipped with care. Please inspect your package immediately upon delivery and report any damage right away.

Yes, our jewellery is certified, and we provide details on purity/quality (such as gold karat and diamond certification, where applicable) with each product.

Product-specific details, including gold karat (e.g., 18K, 22K, 24K), are listed on each product page. Please check the individual listing for exact specifications.

This information is specified on each product's description page. If it isn't listed, please contact us before ordering and we'll confirm the details.

Applicable certification (gold hallmark/diamond certificate) is provided with eligible products. Please refer to the specific product page or contact support for details on a particular item.

Please refer to our size guide (or contact customer support) before ordering rings or bracelets, as sizing can vary between styles.

Please contact our customer support team to check resizing options and any associated charges for your specific item.

For custom orders or special requests, please reach out to us directly via our Contact Us page and our team will assist you.

Please refer to our Return Policy page for full details on eligible items, return windows, and conditions (such as items being unworn, unused, and in original packaging).

Exchanges are generally available subject to our return policy conditions. Please contact customer support to initiate an exchange.

Once your returned item is received and inspected, refunds are typically processed within a standard timeframe to your original payment method. Exact timelines are listed on our Return Policy page.

Please check our Return Policy / Shipping & Returns page for details on who covers return shipping costs, as this can depend on the reason for return.

You can typically browse and shop with or without an account, but creating one lets you track orders, save your wishlist, and check out faster next time.

Click "Log in," then select the "forgot password" option and follow the instructions sent to your registered email.

Our support team is available 24/7. You can reach us through our Contact Us page, and we'll respond as quickly as possible.

Simply click the Wishlist or Compare icon on any product to save it for later or compare it with similar items — both are accessible from the menu at the top of the site.

Store pieces separately in a soft pouch or box, avoid contact with perfumes, lotions, and chemicals, and clean gently with a soft cloth. Avoid wearing jewellery while swimming, bathing, or exercising.

Keep silver pieces in an airtight pouch when not in use, avoid moisture and direct sunlight, and clean with a dedicated silver polishing cloth.

Please check the individual product page or contact our support team for warranty information specific to your item.