Return Policy

At Khizar786 Gold & Diamond, customer satisfaction is our top priority. We strive to ensure that every jewellery purchase meets your expectations. Please read our Return & Exchange Policy carefully before making a purchase.

Eligibility for Returns & Exchanges

  • Items may be eligible for return or exchange within 7 days of delivery.

  • The product must be unused, unworn, and in its original condition.

  • All original packaging, certificates, invoices, tags, and accessories must be returned with the item.

  • Products showing signs of wear, damage, alteration, or misuse will not be accepted.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized jewellery.

  • Special order items made specifically for a customer.

  • Products purchased during clearance sales, promotional sales, or special offers (unless defective).

  • Gift cards or vouchers.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs and order details. We will review the issue and arrange an appropriate resolution.

Exchange Policy

  • Eligible products may be exchanged for another item of equal or higher value.

  • Any price difference must be paid by the customer.

  • Exchange requests are subject to product inspection and approval.

Refund Policy

  • Approved refunds will be processed to the original payment method.

  • Refund processing times may vary depending on your payment provider or bank.

  • Shipping, handling, insurance, and other service charges are non-refundable unless the return is due to our error.

Return Process

  1. Contact our customer support team with your order details.

  2. Receive return authorization and instructions.

  3. Securely pack the item with all original documents and packaging.

  4. Ship the product as instructed.

  5. Once received and inspected, we will notify you regarding approval of the return or exchange.

Shipping Responsibility

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product supplied by us. We recommend using a trackable and insured shipping service for valuable jewellery items.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact our customer support team. We are committed to providing a smooth and transparent shopping experience.

Khizar786 Gold & Diamond reserves the right to refuse returns or exchanges that do not meet the conditions outlined in this policy.